How do you ship?
All orders are securely packed and shipped discreetly. We use completely opaque packaging, with no indication of what it contains.
What is the cost of shipping?
Shipping is flat rate $20 for Canada, free on orders above $1000.
What is your return policy?
A fictitious return address is used when sending packages, packages cannot be returned to sender.
Where do I send my payment?
Information on where to send your payment is provided after you place an order. Please, follow the payment instructions carefully to avoid unnecessary delay.
How long is the whole process of ordering and shipping?
Once you are ready to order, total everything up and email us with the subject line ORDER. We will respond with 1 day at the latest with all necessary shipping/payment instructions. Packages are all shipped by XpressPost within 1 business day of receiving funds. XpressPost delivery time is roughly 2-3 business days, please factor this time in. If you need anything delivered overnight via Priority Courier we will be happy to accommodate. We will bear a 50% re-send if CanadaPost loses the order.
How do I change my order after it has been placed?
Unfortunately, we do not make any manual changes to pending orders. The process is entirely computerized. If you wish to cancel or change your order, please place a completely new order and your old one will be automatically deleted after 14 days if payments are not received.
Can I buy your products through another way aside from the website?
No, we are a specialized online supplier, our services are only available through our website.